Terms of service

These terms and conditions apply when you shop with Muby AB, company registration number 559348-3570, with registered address at Wallingatan 11, 111 60 Stockholm, Sweden, hereinafter referred to as “we” or “us”. For questions regarding orders or products, please contact us at hello@mubyskin.com.

By placing an order on our website, you agree to these terms and conditions.

1. Prices and payment

All prices are stated in Swedish kronor (SEK) and include VAT.
Shipping costs may apply and are displayed at checkout.

We offer the following payment methods:
Klarna
Card payments
Shopify Payments

Payment is charged at the time of order unless otherwise stated.

2. Orders and order confirmation

Once you have completed a purchase, an order confirmation will be sent to the email address you provided. This serves as a digital receipt and confirmation that we have received your order.

We reserve the right to cancel orders in the event of obvious errors in pricing or stock availability.

3. Shipping and delivery

We offer delivery within Sweden, the EU, the United Kingdom, and Norway. Deliveries are made using PostNord.

The normal delivery time is 2-4 business days.

Shipping costs are as follows:
39 SEK for orders under 500 SEK
Free shipping for orders over 500 SEK

Exact shipping costs are displayed at checkout before you complete your purchase.

For international deliveries, import VAT, customs duties, and handling fees may apply. These fees are charged by local authorities or the carrier and are not included in the price at checkout. Such charges are the responsibility of the customer.

International orders are shipped under the delivery term Delivered At Place (DAP), meaning that the customer is responsible for any import charges incurred before or upon delivery.

The risk for the goods transfers to the customer once the product has been delivered to the specified delivery address or pickup point.

4. Right of withdrawal

You have the right to withdraw from your purchase within 14 days from the day you receive the product, in accordance with the Swedish Distance Contracts Act.

To exercise your right of withdrawal, please contact us at hello@mubyskin.com and clearly state that you wish to cancel your purchase.

The product must be returned in essentially unchanged condition. Skincare products that have been opened, unsealed, or used are not eligible for the right of withdrawal for hygiene reasons.

5. Returns

The customer is responsible for return shipping costs.

We will refund the amount within 14 days from the date we receive and approve the return.

For parcels that are not collected or are returned to us due to incorrect or incomplete address details, we reserve the right to charge the customer for shipping and handling costs. Any refund will apply only to the products, excluding shipping costs.

6. Complaints

If a product is defective, you have the right to file a complaint in accordance with the Swedish Consumer Sales Act. Please contact us at hello@mubyskin.com and include the following information:

• Order number
  

• Description of the issue
  

• Photos clearly showing the damage or defect
  

Our standard procedure for skincare products is to initially assess the issue based on the description and images provided. If necessary, we may ask you to return the product for further evaluation. In the event of an approved complaint, we will cover the return shipping costs and compensate you in accordance with applicable law.

Complaints must be made within a reasonable time after the defect has been discovered.

7. Products

All products are physical skincare products and are manufactured in Korea. Product information and ingredient lists are provided on the product page. We reserve the right to minor variations in packaging design or fragrance that may occur during production.

8. Liability

We are not liable for indirect damages or losses.

We are not responsible for delays caused by circumstances beyond our control, such as transportation disruptions or force majeure–like events.

9. Changes to the terms

We may update these terms and conditions. The version applicable to your purchase is the one published at the time the order was placed.

10. Personal data

We process your personal data in accordance with our Privacy Policy. 

11. Governing law and disputes

These terms and conditions are governed by Swedish law. In the event of a dispute, we follow the decisions of the Swedish National Board for Consumer Disputes (ARN). You may also use the EU Commission’s Online Dispute Resolution (ODR) platform.