Shipping policy

Delivery time

Our goal is always to ship your package within one business day after you place your order. During busy periods, this time may be extended, and we will do our best to inform you on the website if there are any delays.

Once your package is packed and ready, it will be picked up by the respective courier, and the estimated delivery time will begin once the package is received by the courier.

We currently ship with PostNord.

Please note that international delivery times may be affected by customs processing in the destination country.

Free shipping

We offer free shipping on all orders within Sweden. 

International shipping & customs

For orders shipped outside Sweden, including the EU, United Kingdom, and Norway, orders may be subject to import VAT, customs duties, and handling fees charged by local authorities or the carrier upon delivery. These charges are not included at checkout and are the responsibility of the customer.

We ship international orders on a Delivered At Place (DAP) basis, meaning that any applicable import charges must be paid by the recipient before or upon delivery.

Shipping process

Below is our shipping process. 

  1. Order made by customer

  2. Order packed by our 3PL during weekdays (first in, first out)

  3. Transport company picks up the packages (they come once per day)

  4. Transport company takes your package to the closest terminal where it is first scanned

  5. Package is in transit

  6. Package is delivered

Uncollected or returned orders due to incorrect/incomplete address

If a parcel is sent back to us because it was not collected in time or because the delivery address was incomplete or incorrect, we are not automatically notified by the carrier.

If you believe your order has been returned, please contact us at hello@mubyskin.com, and our team will assist you.

Please note that parcels are held at pick-up points or lockers for a limited time, which varies by carrier. If an order is returned to us due to non-collection, a refund will be issued for the products once the return is processed. Shipping fees are non-refundable.

We are not responsible for any delays caused by security checks, customs clearance processes, unpaid import charges, absence at the delivery address, misinformation about the delivery address, or any other situation that is beyond our or our carrier's control.